Tuesday, April 5, 2011

Lecture 7 and 8


The standard  OHSAS 18001 (2007) was issued first in 1999 and revised in 2007. The revision is mostly to emphasise the "Health" aspect of OH & S and align with ISO-14001. The standard, again, is based on PDCA. The standard helps the organization to improve its Occupational Health & Safety performance in a systematic way.
Occupational Health and Safety issues can arise from various causes like: (a) moving (e.g. circular, linear or angular) machine parts, (b) use of transportation mechanisms like lifts, tackles etc., (c) use of electricity, (d) use of chemical substances (e.g. toxic, inflammable, corrosives, explosives etc), (e) plant layout, (f) Light levels, (g) sound levels, (h) ergonomics, (j) falling objects, (k) working at heights, (l) radiation (e.g. ultraviolet, nuclear), (m) working in hot areas, (n) working with compressed gases etc.

Legal requirements related to OH & S are available in (a) Factories Act (and the Maharashtra Factories Rules, (b) Petroleum Act (and Petroleum Rules), (c) Explosives Act (and Explosives Rules), (d) Gas Cylinders Rules, (e) Static and Mobile Pressure Vessel Rules etc.

Once significant hazards and legal requirements are identified programmes, procedures, training etc., can be initiated to improve the OH & S performance. Checking and Acting Phases are similar to ISO-14001.

The OHSAS 18001 Management System established by an organization can be certified by external certification agencies (similar to ISO-9001 and ISO-14001)

SA 8000 focusses on (a) Child Labour (Child Labour is defined in India as those whose age is less than 14 years) (b) Forced Labour, (c) Collective Bargaining, (d) Occupational Health and Safety, (e) working hours and holidays, (f) wages etc. 

Organizations can establish a SA 8000 management system and get it certified by external certification agencies.

AA 1000 (one of the best documents on the subject for learners) and ISO - 26000 (draft guideline) -these documents will be useful reading materials.

OECD Guidelines for the Multinational Enterprises provides guidelines to businesses originating from OECD countries while conducting business in the developing world.
EICC (Electronics Industry Code of Conduct) has been endorsed by companies like HP, Panosonic, Sony, Philips etc. Since the code is applicable to the suppliers of these giant electronics companies, it is imperative that it is applicable to them as well. The EICC code elaborates the minimum requirements in five dimensions, viz., (1) Labour, (2) Health & Safety, (3) Environmental, (4) Management Systems and (5) Ethics. Suppliers to the electronics industry are assessed based on the sub-clauses of these five main clauses and generally they cease to be the suppliers if they exhibit any major non-conformance over a long period. Certain issues like Child Labour, Forced Labour, Extended working hours, discrimination, bribery, corruption are strict NOs for these major companies; any non-conformance in these areas warrant an immediate cessation of business with the supplier.

Global Compact is an initiative of the United Nations for the business and industry with ten principles:

Human Rights 

Principle 1: Businesses should support and respect the protection of internationally proclaimed human rights; and 
Principle 2: make sure that they are not complicit in human rights abuses. 

Labour Standards 

Principle 3: Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining; 
Principle 4: the elimination of all forms of forced and compulsory labour; 
Principle 5: the effective abolition of child labour; and 
Principle 6: the elimination of discrimination in respect of employment and occupation. 

Environment 

Principle 7: Businesses should support a precautionary approach to environmental challenges; 
Principle 8: undertake initiatives to promote greater environmental responsibility; and 
Principle 9: encourage the development and diffusion of environmentally friendly technologies. 

Anti-Corruption 

Principle 10: Businesses should work against corruption in all its forms, including extortion and bribery.

We studied all the above principles under different headings throughout the present lectures. I explained to you as to what is the meaning of the "Precautionary Principle" - i.e. extreme caution is required in introducing new substances, technologies or activities that may affect the environment and Health & Safety of people, when decisions are taken with limited scientific data; precautionary principle is mostly applied when chemical and radio-active substances are involved. This also needs to be applied when questions about the eco-system stability arise due to activities or projects. At the same time, lack of scientific knowledge should not come in the way of preventing pollution.

We then moved to the third part of the syllabus - regarding the results of implementing Sustainability in organizations and the evaluation of organizations by stakeholders for their sustainability performance. The first topic taken up was Sustainability Reporting as per GRI (Global Reporting Initiative) G-3 guideline (i.e. the third revision of the GRI reporting guideline). 

The following trends are responsible partly for organizations going for publicly reporting their sustainability performance:(1) Expanding Globalization (2)Search for new forms of global governance, (3) Reforms of Corporate governance, (4) Global role of emerging economies (BRICA), (5) Rising visibility and expectations for organizations, (6) Measurement of Progress toward Sustainability, (7) Governments’ interest in Sustainability Reporting, (8) Financial Markets’ interest in Sustainability Reporting, (9) Emergence of next generation accounting etc.

Like the Financial Accounting, Environmental Accounting also has two major disciplines, viz, environmental financial accounting and environmental management accounting. Environmental Financial Accounting deals with accounting for and reporting on environmental transactions and events that affect, or will likely to affect, the financial position of the business. It ensures that environmental costs and liabilities are accounted for by following relevant accounting standards or, in their absence, generally accepted accounting practices and meaningful disclosure of the environmental performance of the business is provided to the stakeholders.
Environmental Management accounting deals with Identification, Collection, Estimation, Analysis, Use, reporting of material & energy flow information, environmental & other cost information for internal purposes. It ensures that appropriate management accounting procedures are, where necessary, developed, and used, for instance, to cost out pollution controls, to compare alternative materials that can be used in manufacturing, and to investigate recycling alternatives etc.

We discussed about the usefulness of environmental accounting in decision making using two examples, one on energy consumption ($/unit and GJ/unit or Kg of CO2 per unit) and another on waste generation (value in $ or % of cost of material or cost of disposal of hazardous waste generated). We discussed how environmental accounting information in combination with the financial data can help managers to take appropriate decisions.

Environmental Accounting helps the organization to: (1)encourage defensive and prudent operations and waste reduction, (2 improve manufacturing, waste disposal and shipping practices, (3) negotiate and settle disputes with insurance carriers, (4) influence regulators and public policy makers, (5) determine suitable levels of financial resources, (6) reassess corporate strategy and management practices (think green), (7) articulate comprehensive risk management programme, (8) improve public citizenship, (9) identify hidden risks in take-overs and acquisitions etc.

Environmental reporting is the disclosure by an entity of environmentally related data (verified or not) on environmental risks, impacts, policies, strategies, targets, costs, liabilities, or performance to those who have an interest in such information as an aid to enabling / enriching their relationship with the reporting entity. Compare this with the objective of the Financial reporting: "to provide information about the financial position, performance and changes in financial position of an enterprise that is useful to a wide range of users in making economic decisions". Environmental (Sustainability) reporting has the objective of enabling/enriching RELATIONSHIP with ALL STAKEHOLDERS, not for taking economic decisions alone. Hence such reports should be prepared to REACH all types of stakehodlers - local, internationa, educated, not so well educated, NGOs, Government etc. The structure of the Sustainability Report therefore is expected to be different from that of a Financial Report. Normally the Sustainability report has 33 % text, 33 % pictures/photos and 33 % tables and graphs to appeal to majority of the stakeholders.

GRI G-3 provides a framework for such a report. Important subjects to note are: (a) Report content - dealing with materiality, Stakeholder Inclusiveness, sustainability context & completeness, (b) Quality - dealing with balance, comparability, accuracy, timeliness, clarity and reliability and (c)boundary setting. Three different kinds of disclosures (strategy and profile, management approach and performance indicators) of the organization should appear in the report. Indicators are of two types - Core Indicators and Additional indicators. 

Core Indicators are those Indicators identified in the GRI Guidelines to be of interest to most stakeholders and assumed to be material unless deemed otherwise on the basis of the GRI Reporting Principles (e.g. EC1- Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retainedearnings, and payments to capital providers and governments; EN1 - Materials used by weight or volume; EN19 - Emissions of ozone-depleting substances by weightEC5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation.; LA1- Total workforce by employment type,employment contract, and region; HR4 Total number of incidents of discrimination and actions taken etc.)

Additional Indicators are those Indicators identified in the GRI Guidelines that represent emerging practice or address topics that may be material to some organizations but not generally for a majority (e.g.EC5- Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation; EC9 - Understanding and describing significant indirect economic impacts, including the extent of impacts; EN5- Energy saved due to conservation and efficiency improvements; EN18 - Initiatives to reduce greenhouse gas emissions and reductions achieved; EN30 - Total environmental protection expenditures and investments by type; LA3 - Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations;SO6 - Total value of financial and in-kind contributions to political parties, politicians,and related institutions by country etc.). We also referred to ISO-14031 for more environmental indicators.

The GRI reports are classified as A, B or C and if verified by a third party A+, B+, C+. A, B & C refer to beginner, between beginner and the advanced and the advanced reporters. (+) is an indication of the verification by an independent third party verifiers.

Dow Jones Sustainability Index:

The index is based on the stock values of the top 20 % of the Dow Jones Index companies which have been assessed as the best in their sector in terms of their performance in economic, environmental and social dimensions. 

The assessment is based on how the companies address opportunities and risks in all the three dimensions, especially through startegy, management and industry specific initiatives. For example, under the economic dimension the following criteria are assessed: (a) Strategic Planning (opportunity), (b) Organizational Development (opportunity) and (c) Corporate Governance (risk). Similarly in the environmental dimension the following are assessed: (a) environmental charter, (b) environment, health & safety reporting, (c) environmental profit and loss accounting, (d) eco-design, (e) eco-efficient products (a -e Opportunities), (f) environmental policy, (g) responsible person for environmental issues, (h) environmental management system, (i) environmental performance, (j) hazardous substances, (h) environmental liabilities (f-h risks). In the social dimension the sub-criteria are: (a) stakeholder involvement, (b)social reporting, (c) employee benefit, (d) employee satisfaction, (e) remuneration systems, (f) community programmes (a - f opportunities), (g)social policy, (h) responsible person for social issues, (i) conflict resolution, (j) equal rights and non-discrimination, (k) occupational health& safety standardr, (l) Lay-offs and Freedom of Association, (m)standards for suppliers and (n) personnel training in developing countries. 

The assessment is carried out based on the information received through (1) the filled questionnaire specific to each industry group circuated by the SAM group (www.sam-group.com, (2) company documentation (e.g. Sustainability Report, Annual Financial Report etc.), (3) publicly available information (e.g. from media, reports etc.) and (4) personal contact with the companies.

The above methodology aims to produce an investable index (DJS Index) in which all the component stocks are easily tradable.

For a company, the assessment provides two important inputs: one, it enables the company to benchmark itself in the three dimensions of sustainability with others in the sector and the other is that it enables shareholders to make their choices regarding trading in the company's stocks.

We then discussed one example, Philips Electronics, of the DJSI evaluation of a sector leader. The information (scores) in each element and each sub-element is provided, along with the average score in each (sub)element as well as the best scores in these elements. Also given is the information on the next best company and its overall scores compared to the leader. Information on companies which will be dropped from the DJSI next year is also given in the same report.

Next we discussed about the neighbourhood programmes; it is normally found that after the Johnesburgh conference, most of the corporate bodies have neighbourhood programmes in the area of Education, Health and Environment. There are quite a few corporate programmes on education, including educating the physically challenged and the poor, sholarships for higher education, education of the girl child, building of dispensaries and hospitals, providing clean drinking water to the village, conducting health camps, cataract operations, tree plantation etc. In order to effectively implementing these programmes in the society Corporates usually take the help from non-governmental organizations (NGOs) operating in the target areas. Many NGOs have now become partners to the Corporate bodies in improving the lives of people in the rural/ poor areas. 

There are two types of NGOs; one the international NGO, like the World Wildlife Fund (WWF) and the other is a locally establsihed NGO, like for example, CRY, Helpage India etc. India is the country with the maximum number of NGOs (not for profit) running to about a million. Then we discussed about the types of NGOs based on their activity - there are NGOs which work on policy matters (e.g. PRAYAS), some take up specific causes and are actively involved in achieving their goal (e.g. Narmada Bachao Andolan) and some others are involved in developmental activities (e.g. Amarseva Sangam). There are NGOs who work in specific areas, like environmental areas, health areas, social areas, education areas etc. We briefly noted the following environmental NGOs active in India: Centre for Science and Environment (CSE, New Delhi), Greenpeace, Toxic Links, Kalpaviruksh (Pune); NGOs like Development Alternatives have slowly moved towards becoming social enterprises, between corporates and NGOs. They have programmes which earn profit to sustain the organization; but they work in areas (e.g. rural and appropriate technology) where corporates do not venture. We also talked about DHAN Foundation and PRADHAN, both NGOs with focus on improving the lives of rural poor - they are partially funded by aid agencies and partly by their own activities. See, for example, www.indianngos.com and www.karmayog.org for more details of Indian NGOs.

With this class we have completed studying all the subjects mentioned under the CSR syllabus, except the reading of all the mentioned papers. Those who are interested should read all the papers mentioned in the syllabus.

All the best to you in your examination and beyond.

Question Bank



CSR - Question Bank

If you study the answers for these questions you will be able to answer majority of questions in the final examination.

1. What are the elements of business that make up Corporate Social Responsibility ? Explain each of the elements.

2.What is the triple bottom-line approach ? Explain the three elements of this approach

3.What are the arguments against Corporate Philanthropy ?

4.What are the arguments for Corporate Social Responsibility ?

5.What are the causes for the environmental conflict between the society and business ?

6.What are the methods of resolving environmental conflicts ? Explain each.

7.Which are the UN human rights issues that apply directly to the business ?

8.What are the ten principles of Global Compact ? Explain each of these principles in two
sentences

9.How does strategic philanthropy differ from philanthropy ?

10.What are the OECD Guidelines ? Explain the nine principles of OECD guidelines.

11.Child Labour – is this an issue in the Indian context? Discuss.

12.What is forced labour ?

13.What is discrimination at workplace ? Give examples

14.What is the gender bias ?

15.What is workplace harassment ?

16.Write a short note on ISO-26000.

17.What is Sustainable Development ?

18.What is insider trading ?

19.What is the purpose of “Audit Committee”?

20.What is the purpose of “Compensation Committee”?

21.Is product safety a CSR issue ? Discuss

22.Is the safety of workers a CSR issue ? Discuss

23.Identify at least ten areas of focus for ensuring employee safety

24.Who are the stakeholders of a business entity ? Identify five stakeholders of a
business organization.

25.What is a PDCA cycle ?

26.What is a Management System ?

27.What is an environmental Management System ?

28.What are the requirements for an environmental policy according to ISO-14001?

29.What is an environmental aspect and how is it related to pollution ?

30.What are the essential inputs for setting objectives, targets and programmes under
ISO-14001 ?

31.What are the ways in which significant aspects are addressed in ISO-14001 ?

32.What are operational control procedures under ISO-14001?

33.What is the difference between a potential “emergency” and potential “accident” ?

34.What are the difference between “corrective” actions and “preventive” actions ?

35.What is an environmental management system audit ?

36.What are essential inputs to a Management review under ISO-14001 ?

37.What is WBCSD ? Write a short note on WBCSD activities ? (see www.wbcsd.org)

38.Name five environmental NGOs operating in India

39.What are Core indicators as per GRI ? Give two examples

40.What are additional indicators as per GRI ? Give two examples

41.What are the main themes for the G-3 Report ?

42.How are NGOs classified ? Give a few examples

43.Name three subjects of neighbourhood programmes

44.What is the meaning of BOP ?

45.What are the characteristics of the products and services meant for the BOP market ?

46. How does a BOP project differ from Rural Marketing?

47. Name a few successful BOP projects running in India

48. What is DJSI ?

49. What are the different subjects on which a company is evaluated under DJSI ?

50. What are the developments that make Corporates to look at BOP differently now ?

Friday, March 18, 2011

Mid Term Examination

Many of you asked me about the syllabus for the Mid-term examination.  Please see the blog posting till today; all those subjects which have been covered till today are included in the mid-term examination.

Lecture 6: ISO-14001 on 18 March 2011 + Other systems

We started with a recap of the ISO-14001 EMS that we had studied so far.  We continued with the discussion on  ISO - 14001: sections 4.5 and 4.6.

4.5. Once we plan and implement, the next step is to CHECK. There are Five sub-sections under Checking, viz., 4.5.1 - Monitoring and Measurement, 4.5.2 - Evaluating Compliance (4.5.2.1 - Evaluation of Legal Compliance and 4.5.2.2 - Evaluation of other compliance), 4.5.3 - Non-conformity, corrective action and preventive action, 4.5.4 - Control of Records and 4.5.5 - Internal Audits

4.5.1 All environmental management programmes have to be monitored; where required measurements have to be made on identified parameters. The equipments used for such measurements have to be calibrated and the calibration records have to be maintained

4.5.2 - Procedures have to be established and implemented to periodically evaluate compliance with legal requirements as well as with other requirements to which the organization subscribes. The results of these evaluation have to be documented. In case of non-conformance, corrective and preventive actions have to be in place.

4.5.3 - Once a non-conformance to any element of the system requirements is noticed, corrective and preventive actions have to be taken to eliminate or avoid the recurrence of the non-conformance. A corrective action is the removal of the cause of non-conformance identified so that the non-conformance does not recur. The preventive actions is the change effected to the system to avoid the potential non-conformance. Preventive action is, therefore, a proactive action.

4.5.4 - In order to provide evidence that the system is working the orgnization should maintain records like the training record, record of audits and minutes of the Management Review etc. The organization decides as to which of the records are required to demonstrate the working of the environmental management system.

4.5.5 - Internal audits are carried out to evaluate the working of the EMS. Internal audits may be carried out by competent persons from within the orgnization or by those working outside the organization. An EMS audit is a systematic process of objectively collecting audit evidence against audit criteria, evaluate the audit evidence, to conclude if there sufficient evidence to show if the EMS audit criteria are met and to report to the client the conclusion of the findings. EMS internal audits have to be carried out according to ISO-19011: Guidelines for Quality and/or Environmental Management System Auditing.

4.6 Once the elements of Checking have been established and implemented, the next step to go for the Management Review. The management review addresses issues like a) results of internal audits and evaluations of compliance with legal requirements and with other requirements to which the organization subscribes, b) communication(s) from external interested parties, including complaints, c) the environmental performance of the organization, d) the extent to which objectives and targets have been met, e) status of corrective and preventive actions, f) follow-up actions from previous management reviews, g) changing circumstances, including developments in legal and other requirements related to its environmental aspects, and
h) recommendations for improvement.

The output of the management review includes, decisions and actions related to the possible changes to environmental policy, objectives, targets and other elements of the environmental management system, consistent with the commitment to continual improvement. The discussions and decisions taken at the Management Review are minuted.

Thus the Management Review completes one PDCA cycle of the EMS and triggers off the next PDCA Cycle for improving the organization's environmental performance.

The other management systems like OHSAS 18001 and SA 8000 can be understood if you understand how ISO-14001 Environmental Management system works



We have briefly discussed the OHSAS 18001 (a management system for Occupational Health and Safety), SA - 8000 (a management system for Social Accountability, mostly related to labour issues and OH&S issues), AA 1000 (a comprehensive system covering various elements of sustainability.  We also discussed Global Compact ( A ten subject framework issued by the UN), OECD Guidelines (Guidelines issued by the developed countries  for their companies having business interest in developing countries - OECD: Organization for Economic Cooperation and Development), and ISO-26000 (Guideline on Social Responsibility)

Monday, March 14, 2011

Message - Group Discussion & Role Play - 18 March 2011

For the Tutorial on 18 March 2011 I would like to suggest the following:

1.  HR Role in Company's CSR Activities
2.  IT Role in Company's CSR Activities
3.  Marketing Role in Company's CSR Activities

All of you are required to prepare at least two page answer to one of the above (based on your stream)  and bring the paper to the class; this will be evaluated and the marks will be added to the tutorial marks.

A few of you will be asked to make a presentation of your findings.  Such presentations will be considered while reviewing the tutorial marks.



Friday, March 11, 2011

Lecture 5: ISO-14001: 4.4. Implementation


I started the lecture with a recap of what we had learnt about ISO-14001; scope, policy, aspects & impacts, objectives, targets & programmes.  . We proceeded to discuss the various sub-sections under 4.4 - Implementation (DO).  This section has seven sub-sections, viz., 4.4.1 - Resources, Roles, Responsibilities and Authority, 4.4.2 - Competence, training and awareness, 4.4.3 - Communication, 4.4.4 - Documentation, 4.4.5 - Control of documents, 4.4.6 - Operational Control  and 4.4.7 - Emergency Preparedness and Response.

4.4.1 - Resources are to be provided by the management for establishing, implementing and maintaining the Environmental Management System - these resources are human resources, financial resources, infrastructure and information.  The top management has to appoint a Management Representative to establish, implement and maintain an Environmental Management System and to report to the management periodically about the effectiveness of the system.  Role is the part played by employees apart from the functions for which they are responsible or  results for which they are accountable to.  An employee, for example an Accounts Officer, may take the role of an internal auditor or a trainer even though his main responsibility is in Accounting. ( We discussed the ROLE played by individual in real life - a man is a husband to his wife, is a brother to his sister or brother, is a son to his parents, is a friend to his friends etc.  These are various roles he plays in his life).  In order to ensure that the system is effective the management should document the responsibilities and authority (to take actions, decisions etc.) and make it known to all concerned employees.

4.4.2 - Competence of employees who are responsible for activities related to identified significant aspects need to be ensured; competence is related to qualification, training and experience.  <strong>ALL</strong> employees have to be trained to understand the policy, procedures and other relevant elements of the EMS. ALL is the key word here.  We discussed the case of a CEO who had not been trained in the emergency procedure and response; how would he come to know about the emergency and save his life in case of an actual emergency ?

4.4.3 -  Communication is of two types, (a) internal communication with employees and contract workers working within the premises and (b) external communication with stakeholders outside the organization, like the Government Departments, Statutory bodies, NGOs, Banks, Neighbours etc.  Procedure for both internal and external communication should be effective (e.g. the internal communication should ensure that the receipient of the communication has understood the content of the communication).  The procedure for external communication should address the receipt and response to communication from external stakeholders.  The organization should decide whether to communicate its significant environmental aspects to external stakeholders and record its decision.  One method of external communication is the Global Reporting Initiative (GRI) guideline based Sustainability Reports.

4.4.4 - Documentation - Information with its supporting medium (paper, magnetic tape, CD, DVD etc.) is a document; Records are a sub-set of documents.  Procedures, Policy, Objectives/targets/programmes etc., with the medium on which they are captured are documents.  Information on the past activity, including measurements, reviews etc., are RECORDS.  While documents, except RECORDS, could be changed, RECORDS cannot be changed/altered.  Documents, including Records, are used as evidence of the working of the Environmental Management System. Environmental Management System Manual, capturing various elements of the EMS is one such document (ISO-14001 does not prescribe a written manual, but for better working of the system a written manual is recommended)

4.4.5 - Documents are controlled; that means that the documents are checked for their authenticity and are verified and approved by those authrorized to issue documents.  This procedure is necessary to avoid obsolete documents being used in the organization.  Current documents need to be available at the all places where related work is carried out.  Control is also required for documents which have external origin (e.g. standards, legal documents etc).  We discussed how a part of the organization was not meeting the requirement of law as they were using obsolete standards for emissions and how this could lead to risk to the organization.

4.4.6 - We  discussed issues related to operational control procedures that are established to address significant environmental aspects,  Procedures have to established for those activities which can cause environmental impact. These procedures identify the scope, responsibility, and the "how" of doing things.
These procedures also apply to contractors and suppliers where relevant.  Procedures need not  be just a summary of what has to be done; they can also presented in the form of flow-charts for clarity.  Procedures should also identify the "operational Criteria" - operational ciriterion is that indicator which provides information for action that reduces the environmental impact.

4.4.7 - We  discussed issues related to emergency/accident procedures and the consequence of the procedure.  Incidents are indications of what is expected in days to come.  Accidents and their analysis for prevention will help an organization   Environmental emergency situations are those where the surrounding populations have to be evacuated or the emissions/dicharges can pollute the ground water around..  One needs to take precautions while using emergency measuers; they should not lead to other environmental issues (e.g.  Sandoz fire in Switzerland)

We had a multiple choice examination (Tutorial)  for about 30 minutes.

With kind regards,

Ramakrishnan

Sunday, March 6, 2011

11 March 2011: Tutorial - Objective Test

Dear All,

The subject for the objective test on 11 March, 2011, is the syllabus covered so far as given in this blog.

If you study the blog posts in this blog, you will be able to answer all the questions of the objective test.

Best wishes,

Ramakrishnan